Livro usado em muito bom estado, levíssimos desgastes nas bordas, leves desgastes nas quinas, levíssimo desgaste nas quinas da lombada, leve sujidade no corte, leve marca de pressão na capa, miolo perfeito. 24×20 cm , 549 pág. , brochura. Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.