Sinopse: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Biografia: Francis Russell O’Hara, conhecido como Frank O'Hara foi um poeta, crítico e dramaturgo dos Estados Unidos, que formou o grupo fundador da chamada Escola de Nova Iorque, juntamente com John Ashbery e Kenneth Koch.
